Marketing Automation: A Sales Perspective

Marketing Automation from a Sales Perspective


With more-marketers shifting to a revenue-orientated model and the recent sea-change in marketers’ desires to show both business results and brand impact, uptake of marketing automation looks to continue its upward trend in 2013. Despite a high rate of adoption- (a Recent Forrester Report suggested 45% usage within the B2B Enterprise Market*) - companies are only now beginning to understand and leverage the full spectrum of the applications of marketing automation platforms, which can often be very complex.

As a marketer, the physical implementation of a marketing automation platform as the promised silver bullet for their marketing woes can often overshadow an important consideration during the set-up process – planning. More specifically, a plan which will allow the Sales department to reap the benefits of this platform and not use it as another tool for lead-generation or lead management. 

Follow these 5 simple steps to ensure you can get the most from your marketing automation platform from a sales perspective.

1. Align Sales and Marketing: The core purpose of marketing automation is to make sales and marketing one cohesive structure, and will not work if your organisation has been designed to keep sales and marketing as separate entities. Ensure you share cross departmental objectives and success metrics to increase transparency to ensure everyone understands the goals of a specific campaign - everyone’s happier once they know what defines a successful campaign!
2. Focus on Content: Creating enough content to satisfy various newsletters, drip campaigns and blogs throughout a long sales cycle can be a tough job, however it is absolutely worth it when you consider that content really is the coal fueling the marketing automation furnace. To make life a little easier why not consider re purposing your content from your existing assets e.g. one whitepaper can become the topic of a series of webinars or a series of blog posts pulled together could become a new whitepaper and gives your sales team another hook with which to entice prospects. It’s all about working Smart!
3. Plan your Attack: The benefit of a Marketing Automation platform is putting science and process behind the sales funnel therefore defining responsibilities for various stages of the sales cycle is extremely important. e.g. Who's responsible for designing the lead-scoring threshold?, Who's responsible for delegating leads to the Sales team?, Who's monitoring conversion success from these leads? There are important questions to answer and having a designated process firmed up prior to the implementation of a platform so that you can hit the ground running and get the most from your platform and sales team is key.
4. Look to Customize: Most marketing automation platforms will have a plethora of out-of-the-box functions, such as sales alerts and lead scoring which can dramatically improve a traditional sales process but are even more effective when you customise these even further. Having a deep understanding of your industry, specifically your clients purchasing needs will allow you to tailor these functions to your own brilliant needs. Creating customised rules to fit your audience will also allow your sales teams to better target your prospects and marketing to create more bespoke content.
5. Pick a front-runner. Buy-in from Sales is key to the success of marketing automation. By picking a high-performing sales rep and educating them about the benefits of the platform from a sales-perspective you can leverage their kudos to ensure the rest of your sales team understand how it can help reps save time, identify qualified leads and allow for a more targeted approach. Hopefully this will encourage a more rapid uptake of the technology but also more effective usage. 

You may not be able to wave a magic wand and change your sales and marketing processes overnight, but by following the tips above, marketing automation can help transform your marketing programs and re-frame the role of the marketer from a cost centre to a revenue-driving, sales-collaborating winner!

*http://www.forrester.com/The+State+Of+LeadToRevenue+Management/fulltext/-/E-RES71381

Lead scoring does not have to be complicated!

PART 2

Lead scoring does not have to be complicated:

As previously discussed lead scoring should be the Holy Grail for sales people!  Lead scoring is when sales and marketing defining what a ‘sales ready’ lead is and the lead being handed to Sales on a plate with key information about that prospect’s behaviour. 

Scoring can range from 1-20 dependent on the actions of the lead, and should be enough to give your sales rep a good idea of what their leads have been doing. Once the lead builds up their score they pass through thresholds taking them from a cold lead, to a medium lead and eventually a hot lead – effectively the lead is moving from an MQL to an SQL. As an MQL, nurturing campaigns encourage the prospect along the sales cycle by offering tailored information in the hope of resonating with the individual.  A prospect enjoys being sold to when it is relevant to them! 

When the Lead hits the Hot Lead threshold this is when it’s time for your sales team to pick up the phone!  Research shows that 35-50% of sales go to the vendor that responds first and lead scoring can help you become a front runner.  Alerting your sales team when prospects reach a certain score will mean your organisation really can be in the right place, at the right time talking about the right product!

Here are some top tips to help with your Lead Scoring:

1 – Keep it Simple

People can get very carried away with lead scoring, but the scoring really needs to focus on the main calls to action that will help increase your sales team’s productivity.

2 – Understand your Leads

Who are you targeting?  Which decision makers do you want to chat to? For example if you are an IT company you would want your sales team talking to IT Directors as these people have the best profile for making IT purchases. You can then assign points based on the leads job title and this will give all the IT Directors a head start on the rest of your database.

3 – Automate your Marketing

Once leads are qualified and start to move up through your lead scoring you want your sales reps to know that their leads are active. When leads hit scoring thresholds, alerts can be sent to sales reps and the lead can be added to a specific nurture campaign or added to a specific data list. The email alerts will be sent straight to the sales rep who can then follow up immediately. Companies that excel at lead nurturing generate 50% more sales ready leads at a 33% lower cost.

4 – Cold today but Hot tomorrow

Not all leads will be active immediately. 79% of marketing leads do not convert into sales. Lack of lead follow up is the common cause of this poor performance. Most leads will need to be nurtured as they will not be ‘ready to buy’ immediately. Their lead score may be low and their activity limited to a few opens and clicks in emails, but instead of ignoring or disqualifying these leads - they need to be monitored. Never jump the gun by dismissing low scoring leads. Follow up marketing will keep the lead interested until you can hit the right note with them, or when they are ready to engage with you - alerts will be sent to your sales reps.

Enjoy setting up your lead scoring but remember you need sales and marketing input and expect to make some changes so that it can become automated.  Invest time now and reap the rewards soon!  And remember why you are doing this - a good lead scoring strategy will increase conversion rates!

 

References –

www.salesforce.com

www.b2bmarketingzone.com

Marketing Merged with Sales to Improve Business

The chartered Institute of Marketing (CIM) has published a report suggesting marketing and sales should be merged in order to protect the future of marketing.

As reported by Marketing Week, the Sales and Marketing Fusion report from the CIM believes a tighter bond combining the two departments within a company is necessary to stop the relegation of marketing which has become apparent during the recession. The report continues to suggest that by working in unison, efficiency improvements can be achieved through a mutual view of company objectives and customer satisfaction.

The report has sparked both negative and positive views from marketers across the industry, with some claiming this is an unnecessary move. However there is a common agreement that marketing and sales departments do need to work together more closely.

Profunnel realises the importance of a streamlined sales and marketing strategy – our demand generation platform can help you to improve company productivity through its various tools. Intelligent web forensics will identify warm leads to target by tracking visitor behaviour on a company’s website. This allows marketers to send emails tailored to particular interests via the available email marketing templates. The focus on warm leads develops B2B lead generation while relationships with high-value prospects allows sales to engage more effectively and build on their customer base.

Visit Profunnel for more information on demand generation marketing.

Read our whitepaper The Sales and Marketing Coalition for more information.

Businesses Focus More on the Customer Journey

As reported in Marketing Week, major businesses have discussed their drive to focus on the path customers take from initial research of a product through to the final purchase.

Global brands such as Kraft and O2 have implemented new marketing strategies to understand their customer buying process and their interaction with products. This allows the organisations to analyse the most effective point to develop investment. Making this a business focal point is hugely beneficial to companies wherever there is a product or service to market – whether in B2C or B2B.

Investing in a customer journey tool will radically improve awareness of website activity and ensure businesses optimise their resources for the most interested prospects. Profunnel offers demand generation marketing software which can track and continually monitor visitor activity on a website – providing information on the trails they take and the products they’re interested in. The technology also combines a lead scoring system, ranking the most frequent visitors and sending this information to the sales and marketing team – increasing online lead generation.

With the relevant data and warmest leads to hand, sales representatives can create targeted email marketing messages to approach customers with significant information regarding their interests – allowing companies to build their client body and increase their ROI.

Visit Profunnel for more information on demand generation

Online Marketing Prospers

The latest report by IPA/BDO Bellweather has shown a significant increase in companies turning to internet marketing and predicts a 2.9 per cent boost in online advertising and social media spending.

Online marketing is fast becoming the preferred approach for companies due to the advanced functionality and clearer ROI delivered by activities such as email marketing, social media tracking and online lead generation. However, this can be time consuming and costly when using multiple software applications. Profunnel offers all of these services and more from just one platform, allowing companies to economically optimise targeted email marketing solutions and online marketing activity through the latest demand generation technology.

For more information on B2B lead generation from Profunnel, please click here