The Key to Customer Engagement – Your Website

In a competitive B2B world, first impressions of your website are essential in turning prospects into customers. A successful website must engage its audience from the outset.

Information such as white papers and a regularly updated blog provide added value and give a reason for customers to keep visiting the site. But while content attracts visitors, businesses need to understand how to turn this website traffic into new customers.

The key to this is following your website visitors from their first visit through their whole journey - how often a lead visits your site, how long they spend there and what they look at gives companies an incredible insight and understanding of potential customers.

It’s here that using a quality forensics solution to understand visitor actions comes into its own, giving your team the information it needs to improve communications and ultimately sales. The latest technology goes far beyond just the basic analytics, delivering knowledge that can enhance business performance and put you ahead of the competition.

UK Economic Growth Positive for Business

This week’s news that the UK economy has grown at 0.8% between July and September, faster than expected by analysts, is a welcome boost for business of all size. Positive news such as this gives us all a feel good factor.

But no one can sit back and expect this announcement to mean new business will simply land in their laps. If a company is going to grow and flourish, you need to be targeting new opportunities and taking advantage of the boost this economic announcement offers.

For marketing and sales this means taking advantage of the customer knowledge they have -targeting the right people, at the right time, to win business. Building a more in-depth understanding of each customer is key – from their reactions to e-letters, social media activity, historical data and more. This is where lead generation technology comes into its own, delivering a more powerful insight into what motivates your customers and achieving far higher conversion rates.

With a more positive feeling about the economy, why not find out more about how marketing automation technology can help grow your business?