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Friday 19 August 2011

‘Loyalty’ and ‘Engagement’ found to be Key factors to Increase ROI

The Guardian Media Group (GMG) has recognised the potential of growth for its online publications and is aiming to become a digital-first company. The group already has the Guardian website in place, however it intends to shift its main focus from print newspapers to a web-based news service.

This strategic decision to drive the Guardian website forward comes from the media group’s desire for a ‘mutualised, collaborative and networked’ form of journalism. To achieve commercial success, GMG is aware that it needs to capture its digital audience and create an individual relationship with the Guardian reader, in order to retain their loyalty. The group intends to deliver customised content, tailored to specific reader interests, via new technology as part of an increased marketing campaign.

Loyalty and engagement are key requirements when building any business relationship. In B2B, companies must connect with prospects on a personal level to increase the chance of securing an affiliation, while current customers require communication and information following their purchase if they are to remain loyal to the company.

Profunnel offers intelligent marketing automation solutions conducted via a single platform – bringing financial benefits to organisations as the issue of implementing various software applications with limited functionality is eradicated, resulting in an improved ROI. The solution increases B2B lead generation and provides marketers with lead nurturing technology to take website visitors from their initial visit through the buying cycle to the final purchase. Additionally businesses can optimise their entire online marketing campaign by integrating email marketing solutions whereby messages can be modified to provide relevant information and increase customer engagement.

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